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Location: Fayetteville, AR, US, 72701
Category: DEPT OF WORKFORCE SERVICES
Anticipated Starting Salary: $36,154.98
Position Number: 22093383 Fayetteville Local Office Position Summary The Department of Workforce Services (DWS) Workforce Specialist is responsible for career orientation and planning, assessment, and enrollment of clients seeking eligibility for DWS programs and related services. This position is governed by state and federal laws and agency policy. Education and Professional Work Experience Minimum Qualifications The formal education equivalent of a high school diploma or its equivalent; plus two years of experience in customer service, program eligibility , claims adjudication, or a related field .
County: Washington
Anticipated Starting Salary: $36,154.98
Knowledge, Skills, and Abilities
- Knowledge of workforce development principles and practices.
- Knowledge of interviewing techniques.
- Knowledge of skills assessment techniques.
- Ability to gather information and determine eligibility for programs or services.
- Ability to communicate information orally and in writing.
- Ability to locate and research information.
- Skill in operating computer equipment
Job Responsibilities and Expected Results
- Provide intensive services to disabled veterans who have been identified as having significant barriers to employment or are in a priority category using case management techniques.
- Ensure that veterans are provided the range of labor exchange services needed to meet their employment and training needs.
- Development of an individual employment plan, to identify the employment goals, appropriate achievement objectives, and appropriate combination of services for the participant to achieve the employment goals
- Individual counseling and career planning
- Monitors all open cases of veterans with Severe Barriers to Employment (SBEs) or priority category and perform case management duties as needed.
- Conduct relationship building, outreach and recruitment activities with other service providers in the local area, to enroll SBE and other priority veterans in the WFC.
- Travel to other WFCs to meet with veterans with SBEs or other priority categories to provide intensive services and /or case management as needed.
- Provide guidance to tother personnel in the WFC to ensure that identified veterans have access to appropriate service in the WFC based on a priority of service basis.
- Conduct outreach to employers in the area to assist Veterans in gaining employment, assisting with job fairs and establishing job search groups, while providing documentation in AJL (They may include traveling to other Workforce Centers, and use of the Mobil unit for Job fairs and outreach, to also provide services).
- Facilitate employment, training and placement service furnished to veterans to other personnel in the Workforce Center to ensure that identified Veterans have access to appropriate service in the WFC.
- Work with Veterans organizations and community organizations to promote jobs and training opportunities for Veterans.
- Provide reports, not less frequently that quarterly, to the Office Manager and to the Director for veteran’s employment and Training for the State regarding compliance with Federal law and regulations.
- Performs other duties as assigned.
The mission of the Department of Commerce is to champion economic opportunities through strategic initiatives and an equitable regulatory environment that attracts and grows businesses, safeguards consumers, enhances workforce quality, and energizes our infrastructure, creating a better quality of life for all Arkansans.
Position Information
Class Code: G217C
Grade: GS06
FLSA Status: NON-EXEMPT
Salary Range: $36,155.00 - $52,425.00
Summary
Date: 07/01/2009 STATE OF ARKANSAS JOB DESCRIPTION SUMMARY The Department of Workforce Services (DWS) Workforce Specialist is responsible for career orientation and planning, assessment, and enrollment of clients seeking eligibility for DWS programs and related services. This position is governed by state and federal laws and agency/institution policy.
Functions
Interviews clients to determine eligibility for DWS programs and services by reviewing clients' forms, asking questions concerning clients' work history, and providing information on programs and services. Enrolls clients in DWS programs after reviewing clients' profile information and comparing profile to criteria for program eligibility to determine eligibility. Contacts employers/clients by telephone or correspondence to discuss job orders, potential job applicants, and issues concerning clients' eligibility for benefits or program services. Performs job placement activities by researching files and selecting position openings compatible with clients' employment profile, schedules interviews for clients, and informs clients of date, time, and location of interview. Administers aptitude and job skills assessments to job applicants by monitoring assessments, scoring and recording results and scheduling assessments. Accesses computer terminal to enter, check, and retrieve information concerning clients' information. Counsels clients by explaining program eligibility, program benefits, and employment opportunities. Completes forms, reports, and records associated with DWS programs. Performs related responsibilities as required or assigned.
Dimensions
None
Knowledge, Skills and Abilities
Knowledge of workforce development principles and practices. Knowledge of interviewing techniques. Knowledge of skills assessment techniques. Skill in operating computer equipment. Ability to gather information and determine eligibility for programs or services. Ability to communicate information orally and in writing. Ability to locate and research information.
Minimum Qualifications
The formal education equivalent of a high school diploma or it's equivalent; plus two years of experience in customer service, program eligibility, claims adjudication, or a related field.
Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Licenses
None
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
