Shop.Staterbros.com - Stater Bros. Markets (2024)

General

Q. How do I place an online order for pickup/delivery?

A. visit our website at shop.staterbros.com and click Shop Now.

Q. How do I cancel an online order for pickup/delivery?

A. On the profile page, click my orders and if it is available to cancel, click cancel. Otherwise, please contact Customer Care at (855) 782-8377 or send email to ecommsupport@staterbros.com

Q. How do I return an item?

A. Contact Customer Care – ecommsupport@staterbros.com.

Q. I need a copy of my receipt, how do I obtain?

A. You will receive an email or if you are online, click order history and it will be visible there. If you need additional assistance, contact Customer Care – ecommsupport@staterbros.com.

Q. Do you accept paper coupons for Pickup or Delivery?

A. We currently do not accept paper coupons for Pickup or Delivery.

Q. I like to pick my own fresh meats & vegetables, how do you guarantee quality?

A. Our employees are professionally trained in the picking process. If you are unsatisfied for any reason, please contact Customer Care – ecommsupport@staterbros.com.

Q. I received the wrong item in my online order, what next?

A. Contact Customer Care – ecommsupport@staterbros.com.

Q. Can I buy tobacco products online?

A. We currently do not offer tobacco products online.

Q. I am missing an item.

A. Contact Customer Care @ (855) 782-8377 or send email toecommsupport@staterbros.com.

Q. I received damaged product(s)

A. Contact Customer Care @ (855) 782-8377 or send email to ecommsupport@staterbros.com.

Q. I can’t place an order. My credit card is not working.

A. Validate all the information is accurate. If still having a problem, please Contact Customer Care @ (855) 782-8377 or send email toecommsupport@staterbros.com.

Grocery Pickup

Q. What are the hours for grocery pickup?

A. Currently grocery pickup operates from 7AM – 9PM.

Q. When will grocery pickup be available in my area?

A. We are constantly evaluating our curbside offerings per store. Please check the store locator for the most accurate information.

Q. Is there a fee for grocery pickup and how much is it?

A. Yes, however; the cost may vary.

Q. I could not make it to pick up my order, can I come after hours or tomorrow?

A. Yes, contact your pickup location or call Customer Care at (855) 782-8377.

Q. Can I add another item after submitting my order?

A. Yes, prior to the order being completed, please respond to your shopper via the app with your additions or contact your local store manager. If you have any questions, contact Customer Care – ecommsupport@staterbros.com. (must opt-in to receive text updates)

Q. How do I change my pickup/delivery time?

A. For pickup orders, contact the store to inform them of the new time. For delivery orders, contact Customer Care at (855) 782-8377.

Q. Is there a minimum purchase required for grocery pickup?

A. No. Currently, there is no minimum.

Q. Can I change my pickup to delivery or vice versa?

A. Not at this time.

Q. How do I cancel my pickup order?

A. On the profile page, click my order history and if it is available to cancel, click cancel. If additional assistance is needed, contact Customer Care at (855) 782-8377 ecommsupport@staterbros.com.

Q. Can I have someone else pickup my order?

A. Yes. During order submission, you can elect who will be picking up the order.

Delivery

Q. Will Stater Bros. offer their own delivery service?

A. We do not currently offer our own delivery service, it is handled by third party provider.

Q. Do you ship product?

A. Stater Bros. Markets is based solely in Southern California and unfortunately, we do not ship product at this time, local delivery only.

Q. Can I change my delivery time?

A. Yes. Contact Customer Care @ (855) 782-8377 or send email to ecommsupport@staterbros.com.

Q. Is there a delivery fee and how much is it?

A. Yes, costs may vary.

Q. Can I change my delivery to curbside pickup or vice versa?

A. Not at this time.

Q. Is there a minimum purchase required for delivery?

A. No, there is no minimum purchase required.

Q. My order is running late, what should I do?

A. The driver will notify you of any delays with your order. If you have any additional questions, or need additional support, please contact Customer Care at (855) 782-8377

Q. How do I cancel my delivery order?

A. On the profile page, click my orders and if it is available to cancel, click cancel. If additional assistance is needed, contact Customer Care at (855) 782-8377 or send email to ecommsupport@staterbros.com.

Q. I didn’t receive my order.

A. Contact Customer Care @ (855) 782-8377 or send email to ecommsupport@staterbros.com.

Q. I am missing an item.

A. Contact Customer Care @ (855) 782-8377 or send email to ecommsupport@staterbros.com.

Q. I received damaged product.

A. Contact Customer Care @ (855) 782-8377 or send email to ecommsupport@staterbros.com.

Q. I can’t place an order. My credit card is not working.

A. Validate all the information is accurate. If you are still having a problem, please Contact Customer Care at (855) 782-8377 or ecommsupport@staterbros.com.

Online Payment Information

Q. Which payment methods does Shop.Staterbros.com accept?

A. We accept all major credit cards and debit cards.

Q. Do you accept PayPal, Venmo, or Zelle?

A. Not at this time.

Q. Does Stater Bros. price match other retailers?

A. We do not price match with any other retailers.

Q. Do you accept EBT/SNAP?

A. For online orders, we do not accept EBT/SNAP.

Q. Can I use a SB Gift Card for online purchases?

A. Unfortunately, the only acceptable form of payment for online purchases is a valid debit or credit card.

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Shop.Staterbros.com - Stater Bros. Markets (2024)

FAQs

Why is Stater Bros. closing? ›

Stater Bros. will close stores in Fontana and Colton, both because of expired leases. The Fontana store at 9954 Sierra Ave. is scheduled to close June 4, while the Colton store at 1904 N. Rancho Ave. will shut its doors June 18, said Jonatan Lieu, Stater Bros.

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Is Stater Bros. owned by Kroger or Kroger? ›

The chain has been owned fully by Stater Bros. Holdings, a subsidiary of La Cadena Investments, owned by Stater's late chairman, president and CEO, Jack H. Brown, since 1986.

Is Vons or Stater Brothers cheaper? ›

The prices are higher at Vons then at Stater's, and frankly Stater's is better, and cheaper, for fresh produce and meat. As a local, I usually shop at both markets. First at Stater's for items that can keep in the car while I shop at Vons. Ran into Von's to grab late dinner fixin's.

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Can you return food to Stater Brothers? ›

Our Return Policy

Markets will accept returns for most items (*) purchased at any of our store locations within 30 days from date of purchase. Please retain the copy of your receipt for all refunds.

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What union does Stater Brothers belong to? ›

UFCW LOCAL 1167 (Stater Brothers)

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What states are Stater Brothers in? ›

Markets is proudly celebrating 87 years of serving Southern California families. Today, Stater Bros. operates 169 supermarkets in seven counties throughout the area, and has approximately 18,000 employees with annual sales of over $4 billion. In 1981, Stater Bros.

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What grade of meat does Stater Bros sell? ›

We offer a wide variety of USDA Choice Beef for your family to enjoy.

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Does Walmart own Family Dollar? ›

Family Dollar, Dollar General and Dollar Tree are all owned by the same company though. Dollar Tree, Inc. is not owned by Walmart. It is an independent company. It owns Dollar Tree, Dollar Bills and also a subsidiary known as Family Dollar.

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Who owns Aldi? ›

Owned by a German company called Albrecht Discounts, ALDI is a discount grocery chain that started in Germany in 1948. Decidedly no frills, the company stocks virtually all house-brand products, all offered at very low prices thanks to exclusive deals with their suppliers, many of which are big-name producers.

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What is the cheapest grocery store chain in the United States? ›

While Walmart is renowned for its low prices, several grocery stores often offer better deals: Aldi: Known for its cost-cutting measures and private-label products. Lidl: Similar to Aldi, it focuses on efficiency and private labels. WinCo Foods: Bulk buying and employee ownership keep prices low.

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Is Costco cheaper than retail? ›

Costco is known as a low-price leader, but as the big-box and warehouse store landscape becomes more and more competitive, it's getting harder to find unbeatable deals. Despite this, Costco still has some major purchasing power, which helps it keep costs way low.

Do grocery stores throw away returned food? ›

Generally, perishable items like dairy or meat are discarded due to safety concerns. Non-perishables may be restocked if unopened and undamaged, while open items are usually discarded. To minimize waste, some stores donate edible but non-saleable items to local food banks or compost them.

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Can I return expired food? ›

If you accidentally buy a product that's past its expiration date, return it to the store for an exchange or refund. Notify the store. Contact the store manager and the store's corporate headquarters or home office.

How much do you have to spend to get cash back at Stater Bros? ›

A. Yes if you're using a Debit Card you can receive cash back. Minimum purchase of $5.

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Who owns the Stater Bros market? ›

La Cadena Investments

Stater Bros. Markets / Parent organization

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What happened to the Stater Bros in Fontana? ›

The Stater Bros. at 9954 Sierra Ave. in Fontana is closing June 4 due to an expiring lease, company spokeswoman Charlotte Wall confirmed Tuesday, May 2. No employees at that location were laid off, Wall added, and all were offered jobs at different stores.

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Why is Stater Bros. closing in Escondido? ›

“Stater Brothers made the decision to sell the store and the deal closed in November 2022,” said Schoeneck. “The new owner is currently looking for a new retail tenant and is being represented by CBRE.” She added, “Stater Brothers has not said why they made the decision to sell.

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What is the net income of Stater Bros? ›

-- Stater Bros. Holdings here yesterday said net income for its fiscal fourth quarter, which ended Sept. 24, declined about 11%, to $10.8 million, on a sales gain of 4.9%, to $891.4 million, compared with year-ago results. For the full fiscal year, net income was down slightly, to $26.1 million, vs.

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